Find and Retain Emergency Dispatch Talent

Identify People with the Cognitive Skills Emergency Dispatch Demands

Use role-relevant cognitive and critical-thinking assessments to support better recruitment, training and progression decisions—before avoidable performance and retention problems develop.

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Hire More Efficiently and Spend Less on Recruitment

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Improve Retention

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The Demands of Emergency Dispatch Work

The role requires more than communication skills and operational knowledge. Dispatchers must use several cognitive abilities simultaneously while remaining accurate, focused and responsive.

Process Information Quickly

Receive, interpret and accurately record information while deciding which details are relevant to the incident.

Maintain Attention

Remain alert during periods of routine activity and respond immediately when critical information is received.

Manage Competing Tasks

Listen, enter information, follow procedures and monitor changing events without losing track of the original task.

Remember Critical Details

Retain names, locations, descriptions, instructions and developing incident information while completing other activities.

Apply Rules Accurately

Recognise which procedure applies and adapt when new information changes the nature or priority of the incident.

Think Critically

Question assumptions, identify missing information and make sound evidence-based judgements in complex situations.

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Why Assess Cognitive and Critical Thinking Skills?

Add objective and standardised indicators of capability to your existing recruitment and workforce-development processes.

Identify Potential

Find applicants and employees who demonstrate the underlying capabilities needed to learn, adapt and solve problems.

Improve Role Fit

Compare an individual’s cognitive strengths with the demands of emergency call-taking and dispatch work.

Support Training Success

Identify people with the ability to understand, retain and apply complex operational instructions.

Reduce Subjectivity

Use consistent assessment information to complement interviews, references and previous experience.

Target Development

Recognise strengths and identify areas where additional training, coaching or support may be beneficial.

Support Retention

Improve employee-role alignment and create informed development and progression opportunities.

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Our Tests Measure

Selective attention and resistance to distraction

Working-memory updating

Cognitive flexibility and adapting to rule changes

Sustained attention and visual-motor control

Retaining information while processing another task

Decision-making in complex or ambiguous situations.

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Create an Assessment Profile for Each Role

Emergency communications departments may have different requirements for call takers, dispatchers, supervisors, trainers, auditors, mentors and control-room managers.

Select the Tests

Choose the cognitive and critical thinking tests that reflect the demands of the role.

Set Test Durations

Control the time allowed for each test to create an assessment appropriate to the position.

Allow Practice

Set time allowed for a practice run before starting the recorded test.

Reuse Profiles

Save assessment profiles and reuse them for future campaigns involving the same or similar roles.

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Critical Thinking for Emergency Communications

Dispatch personnel regularly receive incomplete, uncertain or conflicting information.

Critical thinking assessments examine how well an individual analyses information, recognises assumptions, resolves ambiguity and reaches evidence-based conclusions.

Critical Thinking Tests

Assess problem-solving ability
Measure how complex or ambiguous situations are resolved
Evaluate judgement and decision-making
Include active listening questions
Record the time taken to complete the test
Can be tailored to your operational requirements

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Simple Setup

Create and deliver an emergency dispatch assessment campaign in five straightforward steps.

Create a Profile

Choose the cognitive and critical thinking tests required for the role.

Create a Campaign

Set the campaign purpose, dates and any additional invitation information.

Invite Assessees

Enter their details and send each person an email invitation with their unique voucher code.

Monitor Progress

View activity, extend deadlines and send reminder emails when required.

Review Results

Review reports and record the next stage in each assessee’s journey.

Build a Stronger Emergency Dispatch Workforce

Use cognitive and critical thinking assessments to support more informed recruitment, training, appraisal, promotion and retention decisions.

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